FAQ

ANSWERS TO FREQUENTLY ASKED QUESTIONS

On this page you will find answers to the most common questions from our customers.

If you do not find the answer to your question, please contact us by phone or via our online form.

  • Which services do you provide?

    We offer you repair services of all types of devices, we do:

    • Repair of computer equipment
    • Repair of motherboards
    • Repair of computers
    • Repair of laptops
    • Repair of industrial machinery
    • Repair of medical equipment
  • What’s the maximum time required for a reparation?

    We can repair your machine within 72 hours.

  • How can I request a reparation ?

    To request a repair, simply ask for a free consultation on our “home page” or by filling out our contact form under “contact us”.

  • Which means of payment are accepted?

    We accept payments by Cheque, Paypal Transfer or Cash.

  • How could I follow the process of my repair?

    You can follow the repair process with our Traceability system by accessing the customer space.

  • When does the warranty expire?

    Each repair is covered with a 12 month warranty.

  • What’s the process of housecall intervention?

    Once the appointment is made, we will send a technician to your home and we will repair your computer on site if your problem is resolved within the hour. And if the breakdown is more serious, we will repair your computer in our workshops and return your equipment to your home as soon as possible

  • What are the response locations?

    Our technicians can intervene everywhere

  • What are your hours of operation?

    Our technicians can move at home 7d/7d & 24h/24h, without interruption.

  • What are the response times?

    Most of the time, we are able to offer you an intervention within 24 hours of the telephone call.

  • What is the fastest way to contact you?

    You can contact us by phone at: 0808517748 +12017319968  +15512377109

Do you have an electronic failure?

You can also contact us using the online form